Terms & Conditions

Ordering Process
The minimum order quantity is 4 cartons for your first order. (After your first order there is no minimum quantity) You may place an order with us by ordering online, telephone or email. When an order is placed, we will send you an order acknowledgement email, detailing the products you have ordered. 

We may refuse to accept an order:
a.      where goods, services or information ordered by you are not available;
b.      where we cannot obtain authorisation for your payment;
c.      if there has been a pricing or product description error;
d.      if we do not deliver to your area;

Prices

Prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling.  The current rate of VAT is to be applied on all products, subject to normal international exemption rules. Delivery costs will also be added to the total price of goods.
 
Stock 
We have taken great care to ensure that the website is updated as often as possible. Products/shades/and prices are subject to change at any time. However, we will endeavour to inform you prior to dispatch of any price changes.
 
Errors and omissions
Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, Ella Shoes Ltd accept no liability for any errors or omissions.
 
Payment
Payment is on a pro-forma basis (which means we must receive cleared payment before we dispatch your order), by credit or debit card via PayPal, bank transfer, or cheque. If you are paying via bank transfer you will need to call us for us to provide the relevant details. Cheques are to be made payable to "Ella Shoes Ltd".
 
Delivery Times & Dispatch Goods
For delivery in U.K we aim to dispatch your goods within 24 hours of your order being made (excluding Sat/Sun). Orders sent are shipped via ‘TNT' and will require a signature upon arrival. Orders will be only shipped to your shipping address you have provided when placing your order. 
 
Damages / Returns
We make every effort to ensure all goods are dispatched in excellent condition. However, should there be a problem or fault with any of our goods please notify us straight away either by telephone or email.